Cancellation & Refund Policy
EASYFARE TAXI
Last Updated: 13 September 2026
EasyFare Taxi (“EasyFare”, “we”, “us”, “our”) is committed to providing reliable, transparent and convenient transportation services. This policy explains the terms applicable to cancellation of taxi bookings, no-shows, driver cancellations, refunds and related payments.
This policy applies to bookings made through the EasyFare Taxi mobile application, website, customer support or other officially authorized booking channels.
Customers may cancel a booking through the EasyFare application or by contacting customer support. Cancellation charges, where applicable, depend on how close the cancellation is to the scheduled pickup time and whether a driver has already been assigned or dispatched.
If a customer cancels sufficiently in advance and before the driver has been dispatched, the customer may be eligible for a full refund of the amount paid in advance, subject to the specific booking terms.
If a customer cancels after a driver has been assigned, a reasonable cancellation charge may apply to compensate for driver allocation, travel toward the pickup location and operational costs.
If a customer cancels shortly before the scheduled pickup time, the booking may be subject to a cancellation fee. The applicable fee, where possible, will be communicated during the cancellation process.
If the driver has reached the designated pickup location and the customer cancels the booking, the customer may be charged a cancellation or no-show fee.
A No-Show occurs when the driver reaches the designated pickup location and the customer does not arrive or does not contact the driver within a reasonable waiting period. The booking may then be cancelled and applicable charges may apply.
If a driver cancels for reasons attributable to the driver, EasyFare may attempt to arrange an alternative vehicle. If no suitable replacement is available and an advance payment was made, the eligible amount may be refunded.
EasyFare may cancel or modify a booking due to vehicle or driver unavailability, breakdown, safety concerns, severe weather, road closures, government restrictions, technical issues, suspected fraud, customer misconduct or other circumstances beyond reasonable control.
A customer may be eligible for a refund where EasyFare cancels a prepaid booking and cannot provide the service; an assigned driver cancels and no replacement is available; payment is captured but a booking is not created; a duplicate payment is confirmed; or the booking otherwise qualifies under the applicable cancellation terms.
A full refund may not be available when the customer cancels after the free-cancellation period, after dispatch or arrival, fails to appear, provides an incorrect pickup location, is unreachable, refuses the service after dispatch, or otherwise falls outside the applicable refund conditions.
For bookings requiring full or partial advance payment, the amount paid is treated as an advance toward the booking. Eligible refunds may be processed after deduction of applicable cancellation or other permitted charges.
Where permitted by applicable law and disclosed booking terms, non-refundable payment processing or transaction charges actually incurred may be deducted from an approved refund.
Once a refund is approved, EasyFare will generally initiate the eligible refund to the original payment method within 5–7 business days.
The actual time for the amount to appear may vary depending on the bank, card issuer, UPI provider, wallet or payment gateway.
If money is deducted but a booking is not successfully created, EasyFare will verify the transaction and, where applicable, initiate a refund. Confirmed duplicate payments may be refunded after verification.
EasyFare may issue a partial refund where appropriate, including for partial cancellation, service adjustments, unused portions of prepaid services or other circumstances covered by the applicable booking terms.
Cancellation does not automatically waive legitimate charges already incurred, such as applicable waiting time, tolls, parking, permits, additional distance, additional stops or customer-requested route changes.
EasyFare will not be responsible for service disruption caused by circumstances beyond reasonable control, including natural disasters, floods, landslides, severe weather, strikes, civil disturbances, government restrictions, road blockages, major accidents or other extraordinary events.
Reasonable assistance and applicable refunds will be considered according to the circumstances.
Customers requesting a refund should provide:
- Booking ID
- Registered mobile number
- Booking date
- Pickup and destination details
- Payment transaction/reference ID
- Amount paid
- Reason for the request
- Relevant supporting information
Refund requests may be reviewed using booking records, cancellation time, driver assignment and location information, trip status, payment records and other relevant information.
A refund request does not automatically guarantee approval.
Customers who believe a payment was unauthorized should immediately contact EasyFare and their bank or payment service provider.
EasyFare may investigate suspected fraudulent activity and restrict accounts where appropriate.
Where supported, customers may request changes to pickup time, location, destination or other booking details.
Changes may be subject to availability, additional fare, waiting time and applicable cancellation terms.
Customers are responsible for providing accurate pickup location, destination, date, time, contact number and other required information.
EasyFare is not responsible for cancellation charges resulting from incorrect or incomplete information supplied by the customer.
Outstation trips, airport transfers, multi-day bookings, corporate bookings, large vehicle bookings, premium bookings and special-event transportation may have different cancellation and refund terms.
Where specific terms are provided for a booking, those terms may apply.
For cancellation, refund or payment concerns, customers may contact EasyFare through the official support channels provided on the EasyFare website or application.
Customer Support: 7060057198
Email: support@easyfaretaxi.com
EasyFare may update this policy from time to time to reflect changes in services, technology, operations, laws or regulatory requirements.
The updated version will be published on the EasyFare website and/or application.
This policy shall be interpreted in accordance with applicable laws and regulations governing the services provided by EasyFare.
Nothing in this policy is intended to exclude or restrict rights or remedies available under applicable law.
By using the EasyFare Taxi website, mobile application or booking services, the customer acknowledges that they have read, understood and agreed to this Cancellation & Refund Policy.
Customers should review the cancellation terms displayed for their specific booking before making payment.