Partner Terms & Conditions

EasyFare provides and operates the technology platform and booking network through which booking opportunities are made available to Partners.

Depending on the booking type, EasyFare may:

• Receive and process booking requests.
• Receive B2B booking requirements.
• Assign bookings to eligible Partners.
• Provide booking and trip information.
• Facilitate communication relating to bookings.
• Maintain booking records.
• Facilitate applicable Partner settlements and payouts.
• Monitor service quality and Partner performance.

EasyFare may use automated systems, Company Duties, operational teams or other internal processes for booking allocation.

Registration as an EasyFare Partner does not guarantee any minimum number of bookings, trips, revenue, income or earnings unless expressly agreed in a separate written agreement.

Booking allocation may depend on customer demand, Partner location, vehicle category, availability, trip requirements, Partner eligibility, service performance and other operational factors.

The Partner must satisfy EasyFare's applicable eligibility requirements and provide accurate information during registration.

Depending on the service, EasyFare may require:

• Valid driving licence
• Vehicle Registration Certificate (RC)
• Applicable permits
• Valid vehicle insurance
• Valid PUC certificate, where applicable
• Vehicle photographs
• Identity and address documents
• PAN and applicable tax information
• Bank/payment information
• Other legally or operationally required documents

EasyFare may verify documents and information before approving or continuing Partner access.

The Partner is responsible for ensuring that all licences, permits, registrations, insurance and other required documents remain valid.

The Partner must promptly inform EasyFare if any required document expires, is suspended, cancelled or otherwise becomes invalid.

Submission of false, altered, expired or misleading documents may result in suspension or termination of the Partner account.

The Partner must ensure that every vehicle used for EasyFare bookings:

• Is legally permitted to operate for the applicable service.
• Has valid registration and applicable permits.
• Has applicable insurance.
• Is roadworthy and mechanically safe.
• Is reasonably clean and properly maintained.
• Matches the vehicle category specified for the booking.
• Contains legally required safety equipment.

EasyFare may establish additional vehicle standards for particular services or categories.

A Partner may receive booking information including pickup location, destination, date, time, vehicle category, trip type and other information necessary to fulfil the booking.

The Partner should review the booking information before accepting it.

Once a booking is accepted, the Partner is expected to fulfil it according to the applicable booking details and EasyFare policies.

B2C bookings generated through EasyFare are EasyFare Company/Platform bookings.

Such bookings are assigned or provided to Partners through:

• EasyFare Partner Platform
• Company Duties
• EasyFare booking team
• Other authorised EasyFare booking channels

The Partner must not represent an EasyFare-generated customer booking as an independently acquired booking.

Where a customer has been introduced or connected to a Partner through EasyFare, the Partner must not intentionally bypass EasyFare for the purpose of avoiding applicable booking procedures, commissions, platform charges, settlement processes or other agreed commercial arrangements.

The Partner must not use customer information obtained through EasyFare to independently solicit or divert such customers for competing or off-platform transportation services, subject to applicable law and any separate written agreement.

The EasyFare B2B Booking Exchange may provide Partners with transportation requirements from registered business partners.

Eligible Partners may view, accept and fulfil available B2B bookings according to the applicable booking and commercial terms.

B2B bookings may have specific pricing, cancellation, payment and settlement conditions.

EasyFare may operate a Company Duties / Company Booking Assignment system to distribute B2C and other eligible bookings among Partners.

Booking allocation may consider:

• Partner availability
• Location
• Vehicle category
• Booking requirements
• Trip timing
• Service performance
• Booking acceptance and fulfilment history
• Partner status
• Other operational requirements

Company Duties do not guarantee a minimum number of bookings.

A Partner should accept a booking only when they are reasonably able to fulfil it.

After accepting a booking, the Partner should make reasonable efforts to complete the booking as confirmed.

Repeated or unjustified cancellations, refusals, delays or failure to fulfil accepted bookings may result in account review, reduced booking access, temporary restrictions, suspension or termination.

If a Partner cannot fulfil an accepted booking, the Partner should cancel through the EasyFare Partner Platform or authorised EasyFare support channel as soon as reasonably possible.

Repeated or unjustified cancellations may affect Partner performance and booking allocation.

Applicable cancellation charges or commercial consequences will be governed by the relevant EasyFare Partner policy or commercial terms.

Partner earnings, commissions, platform charges, incentives, deductions and settlements, where applicable, will be governed by the applicable EasyFare Partner commercial terms and policies.

The booking value displayed or received for a trip may differ from the final amount payable to the Partner after applicable commissions, deductions, taxes, adjustments or other agreed charges.

The Partner must:

• Provide accurate information.
• Maintain valid required documents.
• Keep the vehicle safe and properly maintained.
• Follow applicable traffic and transportation laws.
• Follow confirmed booking requirements.
• Maintain professional conduct.
• Treat customers and business partners respectfully.
• Protect customer and booking information.
• Follow EasyFare's operational and safety requirements.

EasyFare may provide limited customer information to a Partner where necessary to fulfil an EasyFare booking.

Such information must be used only for the relevant booking and legitimate service-related purposes.

The Partner must not sell, misuse, disclose, distribute or unnecessarily retain customer information.

The Partner is responsible for complying with applicable motor vehicle, transportation, traffic, safety and other laws.

A Partner must not operate a vehicle while intoxicated, under the influence of prohibited substances or otherwise unfit to drive safely.

Any serious safety incident or misconduct relating to an EasyFare booking should be reported to EasyFare promptly.

The following may result in immediate account review, suspension or termination:

• Fake bookings or trips
• Manipulation of trip information
• False cancellations
• GPS/location manipulation
• Duplicate or fraudulent accounts
• False or forged documents
• Misuse of customer information
• Manipulation of ratings or booking records
• Collusion for fraudulent purposes
• Attempts to bypass EasyFare's booking or settlement system
• Any other fraudulent or unlawful activity

EasyFare may evaluate Partner performance using factors including:

• Booking acceptance
• Booking fulfilment
• Cancellation rate
• Customer feedback
• Ratings
• Complaints
• Safety incidents
• Service quality
• Operational performance

Such information may be used for quality control, booking allocation and Partner eligibility.

The Partner must maintain their own EasyFare Partner account and must not knowingly allow an unauthorised person to use the account.

The Partner is responsible for activities performed through their account.

EasyFare may require additional verification from time to time.

EasyFare may suspend, restrict or terminate a Partner account if the Partner:

• Violates these Terms or applicable Partner policies.
• Violates applicable law.
• Provides false information or documents.
• Engages in fraudulent activity.
• Repeatedly fails to fulfil accepted bookings.
• Misuses customer information.
• Attempts to bypass EasyFare.
• Creates safety or security concerns.
• Misuses the Platform.
• Engages in conduct that may materially harm EasyFare, its customers or its Partner network.

The EasyFare name, logo, trademarks, application, website, software, designs, content and other intellectual property associated with the Platform belong to or are licensed to EasyFare.

Partners may use EasyFare branding only in the manner authorised by EasyFare.

EasyFare will make reasonable efforts to maintain the availability of the Partner Platform.

Temporary interruptions may occur due to technical issues, maintenance, internet/network failures, third-party service failures, security incidents, government restrictions, force majeure events or other circumstances beyond reasonable control.

EasyFare may update these Partner Terms from time to time.

Updated Terms may be published through the EasyFare website, Partner application or other appropriate communication channel.

Continued use of the Platform after updated Terms become effective may constitute acceptance of the revised Terms, subject to applicable law.

These Terms shall be governed by the applicable laws of India.

Any dispute arising in connection with these Terms shall be subject to the jurisdiction of the competent courts having jurisdiction over the location of Easyfare Tsci, subject to applicable law.

Easyfare Tsci